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DISCLAIMER
At VisibleDust all the trademarks and patents are protected by patents and
trademarks law. The use of any materials for any reason on another website
or the modification, distribution or republication of this material without the
prior written consent of VisibleDust is strictly prohibited. Prices and website
may change without prior notice.
At www.visibledust.com the information and/or materials are provided on an "as is"
basis. VisibleDust makes no representations or warranties, either expressed or
implied of any kind with the respect to the website and any material found here. The use of
information, materials or products is solely the responsibility of user. Neither VisibleDust
or any of its directors, employees or other representative will be liable for
damage arising out of or in connection with the use of website or our products.
This is a comprehensive limitation of liability that applies to all damages of
any kind including (without limitation) compensatory, direct, indirect, special,
incidental, punitive, exemplary or consequential damages loss of income or
profit, data loss or damage to property and claims of third parties.
The governing law of the website is controlled from its offices within Canada in the province
of Alberta. Therefore, the use of website, its products and its information
shall be governed by the law of province of Alberta within the country of Canada.
PRIVACY POLICY
Information Collection: VisibleDust collects essential information in order to
allow us to process your order such as full name, shipping address, phone number
(in case we need to reach you), e-mail address. VisibleDust does not share
customers' information with any third party.
A contracted registered credit card service processes customers' credit card information
and all information on our server is stored in encrypted form.
RETURN POLICY
VisibleDust has a 2 week return policy on damaged items. Returns are not accepted
on used products.
Prior to returning any item you must contact VisibleDust staff for
an approval number.
Guidelines for return:
- All Damaged orders must be reported to VisibleDust by phone or e-mail to
tech@visibledust.com
within 2 business days of receipt of your merchandise.
- It is the customer’s responsibility to send us a proof of the damaged
product(s).
- VisibleDust needs to see a JPEG picture of your claimed product before
approving any return(s).
- Keep your E-mail invoice and reference number.
- VisibleDust will NOT be responsible for any consequential or
incidental damage resulting from improper use of any products purchased from
us.
WARRANTY
Visible Dust offers a one time FREE Arctic Butterfly® replacement within a year
from the time of purchase.
One of our customer service representatives will contact you via phone or E-mail
within 24 hours of the next business day from your request with the procedure for
replacing your product(s).
Product warranties are as follows:
- The warranty is limited to the original buyer and starts from the date of
original purchase.
- If, during the warranty period, any part, because of manufacturing defects
or accidental contamination that results in loss or reduction of products
efficacy properly under normal use will be replaced at no charge [Except for
S&H and taxes is extra]. The customer must pay for the shipping and
handling fees for the replacement product(s).
The following documents are needed:
- Original purchase receipt, or a copy of the credit card statement where
the debit for purchase was taken.
- You absolutely need to contact Visible Dust via phone or E-mail for product
replacement approval
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